Shipping policy

At Santos and Associates, LLC, we aim to process and ship your order as swiftly as possible, ensuring it arrives safely and on time.

  • Processing Time: Orders are processed within 1-3 business days. During high-demand periods or special events, processing times may extend by an additional 2-3 days.

  • Shipping Methods and Delivery Time: We offer standard shipping (5-7 business days) and expedited shipping options (2-3 business days), depending on your location. Shipping fees are calculated at checkout based on your selected method and delivery address.

  • Shipping Confirmation and Tracking: Once your order has shipped, you’ll receive a confirmation email with tracking information so you can follow its journey to you.

  • International Shipping: Currently, we ship within [list countries or regions]. Please note that international orders may incur additional customs duties and taxes. These fees are the customer’s responsibility.

  • Lost, Delayed, or Damaged Packages: If your package is delayed, lost, or arrives damaged, please reach out to our Customer Care team. We will work with our shipping partners to resolve the issue promptly.

Thank you for choosing Santos and Associates, LLC! We're here to support any questions or special requests you may have regarding your order.